General

Dubai Tourism assures hospitality sector is ‘healthy’

Dubai Tourism & Commerce Marketing (Dubai Tourism DTCM) has refuted reports that up to 30% of the UAE’s hospitality workforce will lose their jobs, adding that the emirate’s hospitality sector is healthy. According to sister publication Arabian Business, Dubai Tourism made the assurance in response to a recent report from Bloomberg.

Citing statistics from STR Global, Bloomberg reported that 43,000 hotel rooms – approximately a third of the emirate’s total keys – will remain closed until September. In an interview with Bloomberg, STR MEA director Phillip Wooller said he believes up to 40,000 or 30% of those in the industry will become jobless.

In response, a Dubai Tourism spokesperson has said: “Contrary to Bloomberg’s assertion, Dubai’s hospitality businesses are resuming operations based on issued government reopening guidelines during this pandemic,”

“Dubai’s hotel sector is healthy and this prudent approach prepares the industry for an even stronger resurgence post-Covid,” the spokesperson added.

This is the second time this week that Dubai has refuted a report from Bloomberg, earlier this week state-owned Emirates Airline denied claims it plans to cut 30,000 people from its workforce.

Eid Ul Fitr 2020 to be celebrated on Sunday 24th May

Abu Dhabi: For the year 2020CE and 1441AH the Eid will be celebrates on Sunday, the 24th of May as per direction of the moon-sighting committee in UAE

The announcement was made after the moonsighting committee held a virtual meeting under the chairmanship of the Minister of Justice along with a number of senior officials, after Maghrib prayer on Friday 22nd May.

Sultan bin Saeed Al Badi Al Dhaheri, Minister of Justice, and Chairman of the Committee, said “After exhausting the sharia methods of sighting the crescent and making the necessary contacts with neighboring countries, could not find any witnesses sighting the Shawal month crescent moon on Friday evening” thus it is declared that tomorrow, Saturday, the 23rd of May, is the last day of Ramadan 1441, and that Sunday, the 24th of May, is the first day of Eid Al Fitr.

This year all belivers are asked to pray at home as per the following timings of Eid prayers in UAE

Abu Dhabi: 05.52am
Al Ain: 05.46am
Dubai: 05.47am
Sharjah: 05.44am
Ras Al Khaimah: 05.43am
Fujairah: 05.43am
Umm Al Quwain: 05.44am
Ajman: 05.46am

UAE Fatwa on Eid prayers

Sheikh Abdul Rahman Al Shamsi, spokesperson of the General Authority of Islamic Affairs and Endowments, said: “As per the Emirates Fatwa Council, Eid Al Fitr prayers should be performed at home. Taking all precautionary measures to protect yourself and your family is a religious and national commitment.”

How to perform Eid prayers at home

Eid prayer is performed the same way as it is offered in the mosques but there will be no Khutba (sermon), which is delivered by an Imam in the mosque. It is as simple as offering any other regular daily prayers.

Eid prayer has two rak’ahs but it has extra ‘takbeers’ (takbeer is an Arabic word referring to when “Allah-u- Akbar” is said to start the prayer and the hands are raised to the ears).

In any normal prayer, you say only one ‘takbeer’ but for Eid prayer, you say ‘takbeer’ for 12 times in two rak’ahs, according to the procedure followed in the UAE.

You must say seven takbeers in the first rak’ah and then start reciting the Quran as you do in normal prayers.

You must say extra five takbeers in the beginning of second rak’ah and then complete your prayer as normal.

Dubai’s historic gold souk shines again after lockdown

Evening dresses made of gold mesh, gilded sunglasses and glittering crowns are sparkling again from the windows of Dubai’s historic gold souk which was shuttered during the coronavirus lockdown.

One important element is still missing though — customers.

But for business owners, the reopening of one of the world’s biggest gold markets is a vital move towards normality ahead of the autumn tourist season, in a city that prides itself on shop-’til-you-drop experiences.

“Reopening the shops is a big step for us… The main factor here is psychological,” said Tawhid Abdullah, chairman of the Dubai Gold and Jewellery Group.

“We expect that by July or August when the airports reopen… we will regain 50 percent of our business activity,” he told a section of the media.

Dubai welcomed more than 16 million tourists last year, and was aiming for 20 million this year before the pandemic crippled global travel.

Unwanted holiday

Cloistered in the old trading centre, not far from its famous skyscrapers, the gold souk closed on March 24 and reopened under strict social distancing and hygiene rules on April 26.

The area where the market is located is known as Old Dubai, with decades-old buildings and haphazard alleyways thronged by Asian and African migrants who make up a majority of the area’s residents.

Videos of residents celebrating the end of the curfew, pouring onto the streets to clap and cheer, went viral on social media last month.

“When we came here the first day it was as if we were coming to a new place, so we sterilised everything. We were very very happy to be back,” said jeweller Chandu Siroya.

“Everybody wants to be on holiday, but this time it was the other way around. The holiday was too long so we were longing to be back,” he added, surrounded by a dozen employees wearing protective masks.

‘An iconic place’

Occupying a warren of streets and covered with traditional barasti roofing made of date palm fronds, the century-old market neighbours Dubai’s other traditional souks selling spices and carpets.

“This is an iconic place, the heart of our city of gold, and it’s important to see it open,” said Abdullah.

Dubai College of Tourism launches online tour guide programme

Dubai College of Tourism (DCT), an institution established by Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism), has announced the launch of its new online tour guide training programme, which is designed for individuals looking to become professional certified tour guides.

Upon passing the programme, applicants will receive a two-year license and will be able to apply to become professional guides for tour operators or start their own tour company.

Designed to make the process of getting a tour guide license as convenient as possible, the programme will teach prospective candidates how to present Dubai and its culture to international visitors, in addition to the skills they need to excel in this position. The course, training and testing is currently available in English, with a Mandarin version being developed and to be launched soon. To enroll for the programme, one has to meet certain requirements, which are listed in the online training platform.

Commenting on the programme, Essa Bin Hadher, general manager of Dubai College of Tourism, said: “One of our main goals is to ensure that anyone who visits Dubai has an unforgettable experience and is able to create memories that last a lifetime. Tour guides across the city are critical players in ensuring we achieve this, and by launching our easy-to-access programme we are also laying the groundwork for many more talented Emiratis and expatriate residents to join the city’s tourist-facing workforce. With online and distance learning assuming more significance due to the current situation, we have sought to simplify the process of obtaining a Dubai tour guide license through this programme. Interested candidates can follow the course from anywhere and learn the best way to represent Dubai as a professional tour guide.”

Once candidates have fulfilled the preliminary requirements, they need to complete three stages within a maximum of 90 days. This includes the ‘Dubai Way’ section, a 12-hour e-learning course that provides the information and skills needed to become a tour guide and provides a high standard of customer service. The Dubai Way online learning platform features a series of interactive video lessons with the modules in the programme designed to help participants expand their knowledge of the emirate and its tourism industry, as well as improving their guest relations and service skills.

The second stage is the ‘Knowledge Assessment and Interview’ a two-hour online test, followed by a virtual interview. The ‘Skills Development and Assessment’ is the final section, which includes a series of videos and online activities to further enhance the skills of applicants. It is then followed by a 15-20-minute practical assessment with an instructor. All of these steps can be completed virtually and, in total, will take 21 hours.

Upon the successful completion of these three stages, applicants will receive a digital certificate and a two-year tour guide license. Individuals interested in becoming entrepreneurs and running their own tour guide businesses must also separately apply for either an Intlaq license from the Department of Economic Development (for UAE Nationals) or a Trade License, if the business owner is an expatriate. For further information about the Dubai Tour Guide Programme, please visit www.tourguidetraining.ae.

Mariam Al Maeeni, director of Industry Nationalisation, Dubai College of Tourism added: “Nationalisation initiatives launched by Dubai College of Tourism including the Medyaf programme encourage young nationals to join the tourism industry, preparing them for a suitable career based on their skills and competencies. The tour guide training programme forms an important element of Medyaf and we are constantly making improvements to it in line with evolving local training requirements and international standards. As Emiratis are among the most passionate about Dubai and can be our best tourism ambassadors, we are committed to helping more of them build professional careers as tour guides. To encourage more Emiratis to join the programme, we are promoting this training course extensively through our social media platforms, and we will also be organising virtual informational one-on-one sessions with interested participants to educate them about the application process and the job opportunities in this field.”

As a leading vocational education institution in the region, DCT aims to ensure a steady stream of highly trained tourism professionals for Dubai. In addition to Dubai Way and Medyaf, the college is also offering ‘Dubai Expert’, an interactive online training programme for international travel agents, as part of its efforts to deliver fundamental programmes specifically designed for those working within the tourism industry, to further enhance Dubai’s position as a ‘must-visit’ destination.

Dubai leads the world on recovery from Coronavirus, Metro opens with Guidlines

Dubai Metro Restarts With New Stickers Giving Safety Advices To Contain The Spread of COVID-19

As Dubai Metro resumes operations from Sunday, 26 April, Dubai Government has installed new safety and etiquette signage across public transport to raise awareness of essential health and safety procedures to contain the spread of coronavirus COVID-19.

In addition to Dubai Metro, the new signs educating people on preventive measure will be installed across all public transport modes including buses and taxis.

The new signage uses icons and colours to educate the public about the importance of preventive practices, such as wearing masks and observing social distancing. It also promotes good practices such as wearing gloves, using sterilisers and hand-washing.

There are two types of signs displayed at all entry and exit points of metro and bus stations as well as public transit means, taxis and public facilities. The first is obligatory and comprises four icons, namely: No Sitting (on some seats of public transit means and facilities), Two Passengers Only (in taxis and limousines), Leave Safe Distance (in closed areas), and Wear Mask (in all places). The second is educative and includes three icons: Use Gloves, Medical Santisers, and Wash Hands.

The Roads and Transport Authority is fixing 170,000 stickers bearing the new icons in various means and stations of public transport such as Dubai Metro, public buses, taxis, limousines and customer happiness centres.

Friday, 24th April 2020 1st of Ramadan in UAE

ABU DHABI, 23rd April, 2020 — The moon-sighting committee has announced that Friday 24th April, 2020 will be the first day of the Holy Month of Ramadan in the UAE.

Sultan bin Saeed Al Badi, Minister of Justice and Chairman of the Moon Sighting Committee, in a statement following the committee’s meeting at the Abu Dhabi Judicial Department, said that after investigation, application of relevant Sharia laws, and contacts with neighbouring countries, tomorrow Friday, 24th April 2020 will be the first day of Ramadan.

Al Badi and the committee members, in the statement, congratulated President His Highness Sheikh Khalifa bin Zayed Al Nahyan, Vice President and Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, His Highness Sheikh Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE Armed Forces, Their Highnesses the Supreme Council Members and Rulers of the Emirates, and the Crown Princes of the Emirates, on the occasion of the Holy Month of Ramadan, and prayed to Allah Almighty to keep His Highness Sheikh Khalifa bin Zayed in good health for the sake of his country, Arab Nation and Muslim Nation.

The committee members also congratulated UAE people and all Muslims around the world on the occasion.

How Expo 2020 Dubai will bring the world together again

As the executive committee of the Bureau International des Expositions (BIE) that oversees the world fairs has agreed to a proposal to postpone Expo 2020 Dubai we can now start working on making what would have been the greatest show on Earth even greater. BIE took the right decision to unanimously agree to Dubai’s recommendation for the delay.

Although so much work has been put to hold the event next fall the truth is there were simply far too many obstacles caused by the ongoing global pandemic to do so.

Although Expo Dubai’s main theme of Connecting Minds, Creating the Future remains relevant perhaps in a world emerging from a global pandemic its sub-themes of “Sustainability, Mobility and Opportunity” will feature more prominently since these are the very challenges that the new world will be grappling with
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The casualty toll continues to mount although there are positive signs emerging of it slowing down. Furthermore, global travel has been disrupted and physical distancing measures would have made it all but impossible to bring together millions of people into the many pavilions that are being constructed.

The silver lining

There are however silver linings. Around the world the greatest minds are working diligently to find a vaccine or a cure for COVID-19 although roll out may take some time.

Physical distancing measures said to last for anywhere from a few weeks to 18 months will gradually be lifted. Human beings will, as they have done countless times, will once again triumph in the face of the greatest odds.

This virus will be beaten. The world will rejoice. Humanity will come together and meet and greet in person once again. Expo will take place and Dubai will be there welcoming guests as it always has. Moreover we must keep in mind that this delay is not without precedent.

Delay in original plan

The 1929 Barcelona International Exposition was originally slated to be held in 1917 but the events of the Great War delayed the original plans. This delay will also give a chance for the fifty countries or so that have not made official commitments to set up pavilions to do so now.

We can look back and draw inspiration here from Expo 1958 Brussels that was held under the theme “Progress and Mankind” allowing the world to come together and heal after the devastation of the Second World War.

Back then the world had yet to come to terms with the unfathomable number of human lives that were lost and the economic ruin inflicted upon most countries. And yet it was a time of hope and renewal, when newly decolonised countries sat face to face as equals with their once occupying powers and a new post War reality set in.

Despite, or perhaps especially at a difficult time like this it has become evident that Dubai’s role is indispensable to the region and the world. Its International Humanitarian City, inaugurated back in 2003, today hosts nine United Nations bodies and coordinates not only the UAE’s help of over 260 tonnes of medical and food aid to 24 countries but is a central node for the global response to the pandemic in the region and beyond.

Dubai, ever resilient and constantly adapting, will do it again. It has done it before. In September 2003 Dubai held the first global meeting after the March 2003 invasion of Iraq that split the world into camps.

That US led invasion not only pitted traditional Cold War opponents against one another but also saw close allies, France and the US, publicly scold each other. French hotels removed US flags and US traders threatened to boycott French products (remember Freedom Fries?).

Safe and secure environment

In that tense atmosphere Dubai received 183 members of both the International Monetary Fund and the World Bank becoming the first Arab country to do so. It provided a safe and secure environment for the 18,600 official delegates and journalists who attended the meetings.
Dubai
The importance of the Expo is far greater than an event to exhibit the latest technologies and soft power initiatives Image Credit: Supplied

The 2003 meetings in Dubai set the stage for debt relief and for the recognition of greater equality between the voices of developed and developing countries. According to a senior official then one of the main strategic targets in the lead to the meetings was for the organisers to “deal with the event as a country, rather than simply the emirate of Dubai alone.”

That heightened level of preparedness warranted Dubai high praise from attendees, a feat it will no doubt repeat when it hosts the Expo next year.

The importance of the Expo is far greater than an event to exhibit the latest technologies and soft power initiatives. Expo now will have the gargantuan task of bringing human beings back together in a celebration of humanity.

Although Expo Dubai’s main theme of Connecting Minds, Creating the Future remains relevant perhaps in a world emerging from a global pandemic its sub-themes of “Sustainability, Mobility and Opportunity” will feature more prominently since these are the very challenges that the new world will be grappling with.

This time around it won’t be only the UAE, or the Arab Gulf States, or even the wider Arab World rooting for the success of the Dubai Expo.

All countries will look to it as an indicator that the worst of the current pandemic is over and, as was the case with the post War Expo Brussels, that the world can start a process of healing and recovery.

Why Coronavirus Cannot Kill Aviation

Not long ago, the biggest concern facing commercial aviation was whether Airbus and Boeing could produce enough aircraft to keep up with demand. Industry leaders fretted about how quickly they could ramp up production and whether the supply chain could keep pace. Some airlines were equally bullish, with American Airlines CEO Doug Parker proclaiming: “I don’t think we’re ever going to lose money again.”

After a run of unparalleled and seemingly unstoppable prosperity, aviation and aerospace have flown into a perfect storm. The temporary shutdown of Boeing’s 737 MAX production line has waylaid aerospace suppliers. But that pales in comparison to the impact of the coronavirus pandemic, which first crippled a crucial growth engine, China, and is now decimating air transport markets around the world.

Each day brings a new round of fleet groundings, layoffs and order deferrals or cancellations, which in the coming months will rip through the manufacturing industry like a tornado. A new forecast from Europe projects Airbus will be forced to cut planned production nearly in half in 2021 and may not fully recover before 2027. Boeing is calling on the U.S. government to provide at least $60 billion in aid to aerospace manufacturers, U.S. airlines want another $58 billion, airports $10 billion and the maintenance, repair and overhaul industry $11 billion. It would not be hyperbole to call this the greatest crisis civil aviation has faced since the dawn of the commercial jet age more than six decades ago.

But amid such panic, we need to take a deep breath and remember that this industry has survived many big challenges: oil price spikes; the Sept. 11, 2001, terrorist attacks; the Severe Acute Respiratory Syndrome; and the 2008-09 global financial meltdown. Each time commercial aviation has recovered and grown stronger, resuming its long-held trend of outpacing global economic growth.

In one way, the disruption to our lives and businesses caused by the travel restrictions imposed to control the spread of COVID-19 illustrates the degree to which the world has come to rely on air transportation, from enabling commerce to connecting families. This is a crisis on an unprecedented scale for aviation, and there are airlines and businesses that certainly will not survive. But the extent of the disruption gives hope that demand for air transportation will return unabated once the restrictions are lifted.

It is vital for governments, lawmakers and industry leaders to recognize that aviation will need help getting through such destructive upheaval. But in some cases, the optics will invite legitimate criticism. For example, Boeing has returned nearly $50 billion to its shareholders over the past five years while investing far less. Now it wants taxpayers to cough up tens of billions for a bailout? U.S. airlines are no better: They have sent 96% of free cash flow to shareholders over the last five years. And what about those airlines in Europe that should have been allowed to die long ago? Will they use this crisis as leverage for yet another government rescue?

Clearly, there are lessons to be learned from the crisis, and a return to business as usual will not suffice. But in the near term, this is not about partisan politics or competitive advantage. It is about helping a vital industry survive this calamity. Commercial aviation is a connective tissue that underpins global commerce, drives prosperity and supports many millions of jobs. Allowing it to wither is not a realistic option. The coming days will be dark, but rest assured the industry will recover and once again prosper.

Emirates Suspends 70 Per Cent Of Routes

Emirates has announced it is suspending flights to more destinations in light of ongoing COVID-19 outbreak and restrictions on air travel.

The total number of destinations affected now stands at 111, which means Emirates has temporarily suspended more than 70% of its routes. 

The latest destinations added to the list include cities in the UK, the USA, Australia and all cities in New Zealand. 

Some of these routes are suspended until June end, meaning many expatriate residents will need to look for alternatives to fly back home if they need to travel before 30 June.

Services to Auckland, Christchurch, Chicago, Brisbane, Stockholm, Vienna, Manila, Colombo, Glasgow, Newcastle, and London Stansted are also suspended until the end of June.

UAE to suspend all visa on arrival from March 19

Dubai: The UAE will temporarily suspend issuing all visas on arrival from March 19, Gulf News learnt.

The UAE Embassy in London said on Twitter on Wednesday that from March 19, there will be no visas on arrival for travelers from UK until further notice.

Meanwhile, UK government announced a foreign travel advice for their citizens that UAE will temporarily suspend all visas on arrival with the exception of Diplomatic passport holders.

UAE Citizens and Residents are not impacted by this decision. Those who enter the country may be tested on arrival and/or be required to self-isolate, according to statement at the government website.

An official of the Australian Embassy also tweeted that the UAE will suspend issuing all visas on arrival, including for Australians. “Australians living in the UAE with existing resident visas are not affected,” the tweet said.

Earlier this week, Dubai Airports said that passengers from some countries can still get visas on arrival at Dubai International.

Effective March 17, UAE authorities have temporarily suspended the issuance of all entry visas.

This does not apply to those passengers holding diplomatic passports

UAE cancels all pre-approved visas including workpermits

Dubai: Amid Coronavirus UAE Government has cancelled all types of new visas issued prior to March 17, visitors workers entering UAE on the visis issued prior to March 17 2020 will not be allowed to enter the country.

According to a March 18 notification issued by the General Directorate of Residency and Foreign Affairs, which has been communicated to airlines by Dubai Airports’ Airport Operations Control Centre, “Pre-issued UAE visas (all types) are cancelled and they [passengers with these visas] cannot apply for new visas until further notice”.

“This is effective from March 17, 2020. All passengers holding this visa type should not be allowed to board flights as they will not be allowed to enter the country,” states the notification, a copy of which is available with Gulf News.
Quarantine for returning residents

The notification further states that residents travelling back to the UAE need to be notified that they will be quarantined for a duration of two weeks once they arrive.

“Therefore, kindly notify them to ensure that all passengers understand the rules and regulations,” the notification said.

“Travel agencies and ticket sales centres need to be notified to ensure that they notify customers prior to their travel bookings.”

The airlines have also been asked to ensure documentation, operations and tasks to all strategic partners in minutes of meetings and ensure they proceed with the rules and regulations to fulfil the objectives defined.

Airline officials said they are now implementing the new directives.

However, travel agents said visa suspension rules have not impacted those renewing, extending or amending the status of visas while being inside the country.

Sources told Gulf News that the UAE government had briefed diplomatic missions in the country about the move in an online briefing held on Tuesday. They were also assured that refunding would be issued to the applicants whose visas have been auto-cancelled. However, Gulf News could not get an immediate comment on this from the federal and local authorities concerned.
Passengers caught unawares

Meanwhile, sources told Gulf News that several passengers with various types of new visas, who have landed in the UAE since Tuesday, were initially barred from entering the country.

While some were sent back to their countries, others gained entry after several hours, sources said.

A travel industry source said several passengers, who were barred entry at Dubai International Airport on Tuesday afternoon, were allowed to leave the airport later at night.

“Officials decided to approve their entry around 10.30pm. I think that decision was taken considering the fact that they are already here. But I don’t think anyone else would be allowed to fly in like that now onwards as airlines have been strictly told not board new visa holders on UAE flights,” he said.

Similarly, a group of Indians with visit/tourist visas, that landed in Abu Dhabi from Kochi in Kerala, on Wednesday morning was initially asked to fly back home.

“A few of them returned after rescheduling their flight. However, around 20 people who were issued boarding passes to fly back were finally allowed entry. They were brought back from the boarding gate,” said an Indian resident in Dubai, whose neighbour and son were among the group of visitors.

Videos from Kerala in India showed airline officials explaining to new visa holders flying to the UAE that they would not be allowed to fly.

Several people shared screen shots showing the status of approved visas as “cancelled before entry”.

Dubai resident M. Ghani said his colleague’s mother, who is supposed to fly in on March 30, is now unable to come even though her visa was issued before the suspension of new visas on March 17.

“She is staying all alone. All her four children are here. That is why they wanted to bring her here during this crisis. They had taken the visa through a travel agent. But now the immigration system shows it is auto-cancelled.”

He said the family wants to know if the cancellation of approved visas would be revoked anytime soon and if not, whether people like them would be refunded.

“We hope that it is a temporary measure and people whose visas are automatically cancelled before their arrival would still be able to come after this crisis,” he said.

Dubai to benefit from 1 million hotel room nights amid major business event wins

DUBAI, 5th February, 2020 — Dubai Business Events, DBE, recorded a total of 301 successful bids for meetings, conferences and incentives in 2019, set to attract an expected 150,095 delegates to Dubai over the coming years.

This will deliver approximately 620,000 room nights for the city, and, added to wins from previous years, the total expected hotel room night pipeline stood at 1,031,060 at the start of 2020.

The city’s convention bureau also witnessed the steady growth of its Al Safeer Congress Ambassadors Programme, with 342 active ambassadors in 2019, up from 316 ambassadors in 2018.

DBE submitted a total of 595 bids in 2019, marking an increase of close to 7 percent in comparison to 2018, making it the bureau’s most active year in terms of bid submissions.

Issam Kazim, CEO of Dubai Corporation for Tourism and Commerce Marketing, said, “With Expo 2020 Dubai approaching, this is set to be a landmark year for the city, providing an unrivalled opportunity to further demonstrate the city’s ability to host successful and impactful events of all sizes. We aim to build on the momentum we have already gathered and continue to partner with stakeholders and business events professionals globally to pursue opportunities to bid for and secure key events for the city.’’ DBE’s notable wins in 2019 included the Million Dollar Round Table Global Conference set to take place in 2020 with a total of 10,000 delegates expected, the 45th World Hospital Congress taking place in 2021 with 1,100 delegates, and the Geospatial Week being hosted in 2021 which is set to attract 1,500 delegates. Additionally, the city’s official convention bureau secured the Asian Congress of Emergency Medicine set to take place in 2025, welcoming 1,300 delegates, as well as the International Association for the Protection of Intellectual Property World Congress in 2025, that will bring 1,300 delegates to Dubai.

Major incentive travel programmes secured in 2019 included the Amway Europe Annual Incentive with 3,200 delegates expected, the Sun Hope International Annual Incentive with 2,000 delegates in attendance, and the SAS EMEA Sales Kick-Off, which is set to welcome 1,300 delegates, all taking place this year.

DBE also won the Amway China Leadership Seminar, which saw 8,000 delegates gather in Dubai last month and the Enersys Phoenix XL Annual Incentive that is set to welcome 1,000 delegates in 2021.

Steen Jakobsen, Assistant Vice President of DBE, said, “We are looking forward to hosting several in-depth study missions and sales missions throughout 2020, providing DBE and our stakeholders the opportunity to engage with meeting planners in both their home markets and here in Dubai. Our network of global offices will continue to maintain year-round contact with planners around the world and we will also showcase the city’s offerings at major trade shows including IMEX, The Meetings Show, IMEX America and IBTM World.”

Dubai Airport busiest for international traffic for 6th year running

DUBAI, 5th February, 2020 — Dubai International, DXB, has retained its position as the world’s number one hub for international passengers for the sixth consecutive year with annual traffic for 2019 reaching 86.4 million – 6 million more than the nearest rival London Heathrow.

The year 2019 was also exceptional for DXB in terms of customer service with shorter wait times, record-breaking baggage performance and new retail and food and beverage offerings.

DXB welcomed a total of 86,396,757 for the full year of 2019 (-3.1 percent) as numbers were affected by a series of challenges throughout the year, including the 45-day closure of the airport’s southern runway to enable its refurbishment, global market conditions, as well as the worldwide grounding of Boeing 737 Max aircraft.

During the fourth quarter of 2019, DXB welcomed 21.9 million customers (1.3 percent), taking the average monthly passenger numbers at the hub to 7.2 million for the year. The airport also breached the 8-million customer mark twice during the year (July and August).

Expressing satisfaction with DXB’s performance in 2019, Paul Griffiths, CEO of Dubai Airports said, “While customer numbers in 2019 were lower than the preceding year, the impact of the 45-day closure of the runway, the bankruptcy of Jet Airways, as well as the grounding of the Boeing’s 737 Max accounted for an estimated 3.2 million passengers over the course of the year, and indicate underlying growth at DXB.”

India retained its position as the top destination country for DXB by passenger numbers, with traffic for 2019 reaching 11.9 million, followed by Saudi Arabia with 6.3 million customers, and the United Kingdom finishing a close third with 6.2 million customers. Other destination countries of note include China (3.6 million customers) and the U.S. (3.2 million). The top three cities were London (3.6 million customers), Mumbai (2.3 million customers) and Riyadh with 2.2 million customers.

DXB handled 97,379 movements during the fourth quarter (-4.5 percent) bringing the annual flight movements to 373,261 (-8.6 percent), while the average number of customers per flight increased to 239, up 5.8% annually.

Wait times were reduced by 15 percent in 2019, thanks to DXB’s advanced operations centre which uses real time information from more than 50 systems across the facility to enhance efficiency and service, as well as the new smart gates that help speed customers through passport control.

73.1 million bags passed through the airport’s 175 km long baggage system during 2019 with a record delivery success rate of 99.96 percent.

DXB handled 659,167 tonnes of cargo in the fourth quarter (-7 percent) with the annual airfreight volume reaching 2,514,918 tonnes (-4.8 percent) during 2019.

Dubai’s Burj Al Arab crowned best hotel in world for second year in row

DUBAI, 28th January, 2020 — Burj Al Arab has been recognised as the ‘Best Hotel in the World’ as well as the ‘Best Hotel in the Middle East’ at the prestigious ‘Ultimate Luxury Travel Related Awards’, ULTRAs, for the second year in a row.

Jumeirah Group, a global hotel company and a member of Dubai Holding, has announced that its iconic flagship hotel won the accolade in a press statement today.

The awards were received on January 27th, at the annual gala dinner for the ULTRAs, which took place at Emerald Palace Kempinski Hotel, Dubai and brought together leaders in the travel and luxury industry both regionally and internally.

Commenting on the achievement, Jose Silva, the CEO of Jumeirah Group, said, “It is incredible to see the international reputation that Burj Al Arab has gained over the years, making it one of the most recognized and Instagrammed hotels in the world.

“Burj Al Arab is a testament to Dubai’s ability to innovate, surpass expectations and push boundaries. We are honoured to be a part of the Burj Al Arab’s story, and to have witnessed the hotel’s continued ability to encompass unmatched design, unparalleled service and facilities and globally recognized gastronomic experiences for our guests.”

The concept for the award-winning property came to fruition when His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, commissioned a building that would help to ‘inspire the nation’ and put Dubai on the world map. The iconic sail-shaped hotel pays homage to the Emirate’s culture laden past and as well as a nod to its vibrant future with its innovative design.

The Ultimate Luxury Travel Related Awards are determined through a combined participation from the readers in the UK and Middle East editions of Ultratravel; users of The Telegraph Travel, and Black Card holders of the DISCOVERY loyalty programme operated by the Global Hotel Alliance.

Abu Dhabi Airports welcome ‘climate-friendly’ Etihad Boeing 787 Greenliner

ABU DHABI, 29th January, 2020 — Abu Dhabi Airports has welcomed the arrival of Etihad Airways’ Greenliner at Abu Dhabi International Airport, AUH, where it touched down following its journey from Boeing’s manufacturing and delivery center located in Charleston, South Carolina.

The first-of-its-kind ‘Etihad Greenliner’ is the result of an ‘eco partnership’ announced last year between Etihad Airways and Boeing to develop a specially-themed Boeing 787 Dreamliner to test products, procedures and initiatives designed to reduce aircraft carbon emissions.

Based out of Abu Dhabi International Airport, one of the first airports in the region to earn the accreditation level of ‘Reduction’ as a part of the ACI Airport Carbon Accreditation programme, the Greenliner will operate scheduled services across Etihad’s network.

Bryan Thompson, Chief Executive Officer of Abu Dhabi Airports, said, “Sustainability is a key enabler of our vision of becoming the world’s leading airports group. Through upgrading our airfield lighting system with energy-efficient bulbs to our numerous accreditations, this is testament to our commitment to protecting the UAE’s natural heritage and mitigating the impacts of climate change. As such, we are delighted to welcome Etihad’s Greenliner to Abu Dhabi International Airport and look forward to continuing to enhance the sustainability of our operations in partnership with Etihad Airways.”

Tony Douglas, Chief Executive Officer of Etihad Aviation Group, said, “The Etihad Greenliner is the result our commitment to advancing sustainable practices in aviation, and we are pleased to be working in partnership with Boeing and Abu Dhabi Airports to discover new ways of incrementally lowering fuel consumption and carbon emissions.”

The Boeing 787 Dreamliner is recognized as being 20-25% more efficient than similar-sized aircraft, however, Etihad’s Greenliner will enable equipment suppliers, airspace regulators and other interested partners to test efficiency measures and sustainable technologies that have the potential to further reduce the plane’s fuel consumption and carbon dioxide output.

The arrival of the Greenliner to AUH comes at a time when Abu Dhabi Airports continues to be recognized for its sustainability practices. In 2011, AUH was the first airport in the Middle East and North Africa region to be ACI Airport Carbon Accredited in the ‘mapping’ level, and the achievement of an accreditation level of ‘reduction’ in 2018 recognizes Abu Dhabi Airports’ continued commitment to helping fight climate change through the management of its carbon emissions.

In addition, AUH was recognized by ACI Asia-Pacific as a part of its Green Airports Recognition 2018 programme. The programme recognizes airports’ outstanding achievements in their environmental projects, and AUH earned Gold recognition for the extensive sustainability and environmental protection efforts undertaken during the ongoing construction of the Midfield Terminal.

Abu Dhabi Airports has also received numerous other certifications and accreditation from prominent international and local organizations in recognition of its practices that promote environmental awareness and sustainability. These include ISO 14001 Environment Management System certification and ISO 9001 Quality Management System certification.

The airports company recently upgraded the Airfield Lighting System of the Southern Runway at Abu Dhabi International Airport to a CAT-IIIB system, joining a select group of international airports to have implemented the energy-efficient advanced technology that supports low visibility operations.